Delivery and Returns

PAYMENT

All of our payments are processed via PayPal’s 100% secure checkout. Once this process is complete, customers will be automatically re-directed to the City Pig website for a final order review and completion. Pig Emporium DOES NOT see any credit or debit card details.

You do not require a PayPal account in order to shop with Pig Emporium. Customers can use the PayPal checkout as a ‘guest’ without having to use or set up an account. However, the option to set up an account for future PayPal purchases is there if customers would like to do so. We accept all major credit and debit cards via the PayPal checkout system.

We DO NOT accept cheques.

If you have any queries regarding payment methods, please contact sales@citypig.co.uk

POSTAGE OPTIONS

  • Orders placed before 11.30m Monday to Thursday will be processed the same day.
  • Orders placed after 11:30am will be processed the next working day.
  • Orders placed after 11:30am on Friday will be processed the following Monday.
  • Orders place over a weekend or UK Bank Holidays will be processed on the next working day.
ROYAL MAIL – revised 02/01/2017
  • Standard shipping is a Flat Rate per order £2.99 sent Royal Mail 48
  • Royal Mail 24 is a Flat Rate per order £4.50
  • Royal Mail 48 Tracked is a Flat Rate per order £3.99
  • Royal Mail 24 Tracked is a Flat Rate per order £4.99
  • Free shipping is available for orders over £50 and will be shipped RM 2nd Class
  • Upon despatch a shipping notification will be sent so please include your correct email address.
  • Once orders are despatched the responsibility of your item/s is then with the shipping company. In the unlikely event that your items are lost or misplaced, then you will need to follow their timeline and processes in order to claim through the shipping company.

Europe & International Shipping

  • European Shipping is a flat rate £7.99 per order
  • Rest of the World is flat rate £9.99 per order

Prices will vary depending on the product/s selected and the country of delivery, price shown at checkout.

UK RETURNS

If you need to return your item for any reason please contact us in the first instance by email sales@citypig.co.uk Let us know why you are unhappy with your item you are responsible for the returns. We will reimburse shipping cost for faulty items.

Pig Emporium: Returns Pig Emporium C/O Unit 4B, Cold Coffee Design & Print Ltd Kemps Quay Industrial Park, Quayside Road, Southampton, SO18 1AD

Please note that we can only accept returns within 30 days of purchase and exchanges or refunds will be at the discretion of Pig Emporium. Any items that have been worn, stained with make-up, deodorant, smoke etc. or items that appear to have been washed incorrectly or damaged through wear will NOT be accepted and we will return these to the customer. If a fault has occurred through fair wear and tear we will provide an exchange or refund – however, Pig Emporium will need to inspect an item to determine this.

Of course we fully expect customers to open and try their purchases on, however it is important that this is done carefully and whilst not wearing products such as make-up and deodorant etc. that may prevent an item being accepted by Pig Emporium.

Due to the limited edition nature of our t-shirts, please be aware that in some cases and with some designs we may be unable to exchange some returns. This may be due to the design being sold out completely in a particular size. In cases like this a customer will be contacted to see if an alternative design or a refund would be preferable.

We apologize for this and we will aim to exchange items as quickly as possible.

If you need any further information, please get in touch 02381 782800 or

sales@pigemporium.com

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